Team Leader - Motor Claims

Team Leader - Motor Claims\n\nLocation: Bolton (Office-based with flexible working options)\n\nSalary: Range from £31,500 to £38,000 depending on experience\n\nType: Full-time, Permanent\n\nHours: Monday to Friday, 9am - 5pm (35 hours)\n\nAre you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you.\n\nWhat You'll Be Doing: Team Leader - Motor Claims\n\n- Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement\n\n- Handling escalated queries, complaints, and complex claims\n\n- Monitoring team performance and supporting staff development through coaching, mentoring and training\n\n- Working with internal stakeholders to meet recovery targets and maintain service levels\n\n- Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance\n\n- Ensuring full FCA compliance and supporting GDPR and confidentiality requirements\n\n- Contributing to recruitment, onboarding, and HR processes for your team\n\nWhat You'll Bring: Team Leader - Motor Claims\n\n- Strong background in technical motor recovery claims\n\n- Experience in a team leadership or supervisory role\n\n- Confident communication skills, written and verbal\n\n- Solid understanding of FCA, FOS, and general claims compliance\n\n- Excellent organisation and prioritisation skills under pressure\n\n- CII Certificate in Insurance (essential), Dip CII is a bonus\n\n- Microsoft Office proficiency and data confidence (Excel, Outlook etc.)\n\nWhat's In It For You: Team Leader - Motor Claims\n\n- Increased holiday allowance with length of service\n\n- Your birthday off, plus a half-day for seasonal shopping\n\n- Holiday sell scheme\n\n- Free parking and casual dress code\n\n- Support for industry qualifications\n\n- Bonus scheme for going above and beyond\n\n- Cycle to work scheme\n\n- Friendly, supportive environment with trained mental health first aiders on-site\n\nIf you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you