Service Advisor

We are recruiting on behalf of our client, a reputable franchised car dealership in Croydon, for the position of Service Advisor. This is an excellent opportunity for a skilled and driven Service Advisor to join a professional team committed to delivering outstanding customer service and achieving dealership targets.\n\n Benefits:\n\nCompetitive basic salary of £32,000 per annum\nUncapped earning potential with OTE up to £40,000 annually\nUp to £8,000 in uncapped upselling bonuses per year\nQuarterly CSI bonuses of £400\n28 days holiday, including bank holidays\nAdditional overtime paid at 1.5x rate\nMonday to Friday working hours (8am – 6pm)\nOpportunity to develop within a growing team with potential for career progressionDuties:\n\nDeliver exceptional customer service with professional engagement\nManage service bookings, repairs, and workshop workflow efficiently\nUpsell relevant services and products to maximise workshop profitability\nAccurately update e-job cards using dealership management systems such as CDK, Kerridge, or 1 Link\nMaintain high levels of customer satisfaction and ensure timely communication with workshop and parts departments\nHandle approximately 25 to 30 customer interactions per day\nEnsure compliance with dealership procedures and targets\nContribute to a positive team environment and support dealership goalsRequirements:\n\nPrevious experience as a Service Advisor or Senior Service Advisor within a franchised dealership\nProven ability to upsell and exceed sales targets\nStrong organisational and communication skills\nProficiency in using dealership management software such as CDK, Kerridge, or 1 Link\nPunctuality and a professional attitude are essential\nClient-focused approach with excellent customer engagement skills\nMotivated, proactive, and able to work effectively within a team environmentOur client is seeking a committed individual who is ready to make an immediate impact as a Service Advisor. Existing staff highlight the importance of punctuality, customer engagement, and a proactive approach in this role.\n\n Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey, today to discover more about this fantastic Service Advisor opportunity.\n\nOur team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade.