Head of Account Management & Customer Support

🚀 Head of Account Management & Customer Support

📍 Oswestry (Hybrid options available) | 💼 Full-time

🔗 3PLUK – Powered by Tech. Driven by People.

We’re looking for an exceptional Head of Account Management & Customer Support to lead and evolve our client-facing function at 3PLUK.

This is a leadership role (Reporting directly to the MD) for someone who can take ownership of key client relationships while building structure, performance standards, and clarity across account management and customer support.

You’ll play a critical role in shaping how we deliver service, retain clients, and scale.

What you’ll be responsible for:

• Leading and developing a clear, scalable Account Management framework
• Owning relationships with key clients and ensuring service excellence
• Driving performance, retention, and continuous improvement across the function
• Creating structure, KPIs, and accountability within the Customer Support team
• Working cross-functionally with Operations, Tech, and Commercial teams
• Managing escalations and supporting onboarding of new clients

What we’re looking for:

• Proven experience in Account Management, Customer Success, or Client Services
• Strong leadership capability — able to build and develop high-performing teams
• Commercial awareness with a client-first mindset
• Comfortable operating in a fast-paced, evolving environment
• Experience in logistics, e-commerce, or tech-enabled services is beneficial

What we offer:

• 🚀 A genuine opportunity to shape and lead a key function in a growing business
• 💰 Competitive salary + performance-related bonus
• 📈 Clear progression and development opportunities
• 🏠 Hybrid working options
• 🤝 A collaborative, ambitious, and people-first culture

📩 Interested?

Send your CV and a short cover letter to dave.wyatt@3pluk.co.uk

• Subject: Head of Account Management Application – [Your Name]