Collections Customer Care Advisor

Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector!\n\nThis would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!\n\nIf you are driven and passionate about customer services please apply now!\n\nClient Details\n\nMichael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector!\n\nThis would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!\n\nIf you are driven and passionate about customer services please apply now!\n\nDescription\n\nAs a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.\n\nYou will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.\n\nThe role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.\n\nThe position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.\n\nProfile\n\nPrevious customer service/contact centre experience \n\nExcellent communication skills and a confident telephone manner\n\nAble to work in a busy volume environment \n\nThe ability to prioritise your workload and excellent organisation\n\nThrive working in a team and also independently \n\nResilience and an excellent problem solver \n\nDriven and passionate about customer experience and delivering the best service\n\nJob Offer\n\nSalary of £29000 rising to £31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview