Case Officer

The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.\n\nThis role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.\n\nKey Responsibilities:\n\nProcessing complaints and recommending/deciding on the appropriate course of action\nWorking with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard\nProviding an excellent service to complainants\nEmail correspondence\nQuality checking yours and others work\nSupporting the administrators within the team\nFollowing strict procedures and protocols\nUpdating the in-house database to ensure your work is recorded currently\nFollowing strict processes and procedures\nManaging own caseload of complaints \n\nPerson Specification:\n\nExcellent verbal and written English (essential)\nPrevious administration experience in a busy environment (essential)\nExperience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)\nAbility to work at pace and work independently (essential)\nExcellent organisational skills (essential)\nAbility to follow stringent policies and procedures (essential)\nBasic understanding of safeguarding (desirable)\nExperience of managing own caseload (desirable) \n\nBenefits:\n\nWeekly pay\nHybrid working \n\nIf you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)!\n\nOffice Angels is an employment agency and business.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website