Business Readiness Oversight Manager (10 month FTC or secondment)

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role: The role is accountable for the effective governance, oversight, coordination and delivery of the business change roadmap into the Business. The holder of this role is accountable for confirming whether the business and its advisers have been sufficiently engaged ahead of each new change implementation (including all return to trunk activities). The Business Readiness Oversight Manager will report into the Head of Business Readiness and Support, and work closely and oversee the Business Readiness Analysts. Key work level accountabilities: For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages resources and risks using expert judgment, know-how and experience Key responsibilities: • To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. • Govern the successful delivery of the Business Readiness roadmap into the business using the Business Readiness standard operating procedures. Acting as the 'gatekeeper', ensuring quality delivery and owning the go live decision on behalf of business. • Facilitate Business Readiness activity for the business, high impact and brand sensitive delivery programmes coming from across M&G and Ascentric. • Identify and deliver business requirements from the project delivery squads/ feature teams, including cost benefit calculation/tracking, training, documentation, appropriate testing, tools, communications and processes to ensure any new or changed service is sustainable and supportable by the business. • Communicate and represent business readiness at a Senior Management / Programme level and facilitate efficient and effective engagement between the programme and the business. • Responsible for identifying, escalating and managing risks or issues to ensure smooth transition into live environment. • Facilitate the handover to the business and BAU, ensuring risks and issues, business and sponsor signoff is obtained. • Actively support and mentor members of the business to ensure effective delivery of change into the business. • Ensure that there is clarity over the business impact of each planned release or change. • Work collaboratively with the Testing team, Training team and Internal and External communications. • Stakeholder management so the business is prepared for all change coming into their teams and areas. Key Knowledge, Skills and Experience Required: • Experience in a project delivery role or management role in a customer services or operational support function (ideally at Manager level) • Proven experience of working cross functionally and in building sustained and effective working relationships. • Understanding of Agile or Continuous Improvement methodology principles • Risk Management identification and resolution experience • Can translate complex issues and information into simple, key messages and deliver them in a variety of communication styles. • Pro-active, driven and enthusiastic • Strong planning, organisation and administration skills • Ability to self-manage, organise and prioritise workload • Proven ability to manage in dynamic, high-growth, high-uncertainty environments PRINCE2 / Agile PM or other project certification (desirable) Job Level: Manager/Expert Recruiter: Sarah Mathers Closing Date: 26 M 2022 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

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