Account Manager

Operating within a high-volume, leveraged pod structure, this role is the critical first point of contact for small-to-medium enterprise (SME) business owners.\nKey Responsibilities:\n * First point of contact to SME business owners to assess their funding needs\n * Engage with prospective SME customers through discovery calls, and understand their business, challenges, goals and funding requirements\n * Drive full sales cycle, from early prospecting and qualification\n * Fully understand the business banking products, features and services\n * Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking\n * Work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers\n * Deliver outstanding service at every touchpoint: via phone, email or digital channels\n * Achieve sales targets: conversion, activation, revenue, engagement and other growth metrics as set by commercial leadership\n * Capture and share customer feedback, customer pain points, required features, suggestions for product improvements\n * Things will change rapidly and often - you’ll need to be comfortable with ambiguity and change and help support what comes next\nExperience Required:\n * Have experience in small business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points\n * You have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment\n * Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination\n * Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge\n * Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions\n * Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow\n * Can communicate clearly: written, verbal, via video; you simplify complex topics for customers\n * Are coachable and comfortable seeking constructive criticism to empower continuous learning and improvement\n * Is comfortable working in a fast-moving, high-changing environment. You thrive when things aren’t fully defined yet\n * Demonstrated high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks\n * Has integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture\nDesirable Experience:\n * Prior experience in a regulated environment (banking)\n * Experience with Salesforce\n * Familiarity with SMEs in specific verticals (e.g. food & drink, professional services construction)\nBenefits:\n * Season ticket loan\n * Private health and dental care\n * Subsidised corporate gym membership\n * Smart Pensions contribution\n * Cycle to Work\n * 20 days annual leave plus 5 additional bonus days and bank holidays